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The after-hours playbook
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Service enquiries do not stop when your office does. What to do about evenings and weekends without working evenings and weekends.
Your customers do not think about their broken boiler at 11am. They think about it at 8pm, when they are home and looking at it.
A large share of service enquiries arrive when the office is shut. What to do about evenings and weekends without working evenings and weekends.
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