RANKTHREAD FIELD GUIDES26 guidesFree, no email required

Field guides

Free playbooks, checklists and scripts for non-tech service businesses. Every number in every guide has been traced to its primary source, and anything we could not verify has been cut and said so out loud.

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  • Lead capture · 6 min read
    COMMENT ANSWER

    The missed-call playbook

    Most service businesses do not have a lead problem. They have an answering problem. This is the system that catches the calls you are already paying for.

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  • Reviews · 7 min read
    COMMENT ASK

    The review request scripts

    83 out of every 100 customers who get asked for a review write one. The reason your competitor has more reviews than you is almost never that they have more customers.

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  • Reviews · 6 min read
    COMMENT REVIEWS

    The review engine playbook

    Your reviews expire. Not literally, but in the only way that matters: the customer deciding right now is not reading the ones from two years ago.

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  • Reviews · 6 min read
    COMMENT REPLY

    The review response templates

    Your review replies are not customer service. They are a sales page that the next customer reads before they call you.

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  • Compliance · 6 min read
    COMMENT LEGAL

    The compliant review playbook

    Most small businesses breaking the FTC review rule have no idea they are doing it. The two most common violations are things marketers have recommended for years.

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  • Local search · 7 min read
    COMMENT MAPS

    The Google Business Profile checklist

    The map pack is the most valuable piece of free real estate a local business can own, and most owners fill in about a third of it.

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  • Website · 6 min read
    COMMENT BLINK

    The homepage checklist

    People decide how they feel about your website faster than they can read a single word of it. Then they spend the rest of the visit confirming that first judgement.

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  • Website · 5 min read
    COMMENT FORM

    The three-field form template

    Every field on your contact form is a small question the visitor has to agree to answer. Most forms ask for things nobody needs, and pay for them in leads.

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  • AI search · 6 min read
    COMMENT AI

    The local AI visibility checklist

    A year ago almost nobody asked ChatGPT for a plumber. Now nearly half do, and the businesses being recommended are not the ones paying the most for ads.

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  • AI search · 5 min read
    COMMENT SUMMARY

    The AI-proof review guide

    Customers used to read your reviews. Now a machine reads them and writes a paragraph, and that paragraph is what your customer actually sees.

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  • AI search · 6 min read
    COMMENT GEO

    The GEO checklist

    Search engine optimisation was about being found. Generative engine optimisation is about being quoted, and the two are not the same job.

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  • AI search · 5 min read
    COMMENT ZERO

    The zero-click playbook

    A growing share of searches end without anyone clicking anything. The answer appears, the need is met, and your analytics never knows it happened.

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  • AI search · 6 min read
    COMMENT ENTITY

    The entity checklist

    Search stopped being about matching strings a long time ago. If a system does not recognise your business as a distinct thing in the world, it cannot confidently recommend you.

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  • Local search · 5 min read
    COMMENT PROOF

    The citation checklist

    You cannot tell search engines you are credible. Credibility is what other sources say about you when you are not in the room.

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  • Lead capture · 6 min read
    COMMENT SPEED

    The lead response playbook

    The first business to reply usually wins, and the research on this is older and stronger than most marketing advice you will be given this year.

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  • Lead capture · 6 min read
    COMMENT CADENCE

    The five-touch follow-up sequence

    Most leads are not lost to competitors. They are lost to a single unanswered voicemail and a quiet decision to move on.

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  • Website · 6 min read
    COMMENT FAST

    The site speed checklist

    Site speed is a tax you pay on every visitor, and it is charged before they have read a single word about you.

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  • Website · 5 min read
    COMMENT SITE

    The website lead checklist

    Your website is not costing you leads because it looks bad. It is costing you leads because it does not do one job well.

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  • Local search · 6 min read
    COMMENT PAGES

    The service page blueprint

    A single page listing eleven services ranks for none of them and convinces nobody. One page per service is the least glamorous high-leverage change available.

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  • Local search · 5 min read
    COMMENT NEARME

    The local search playbook

    A near-me search is not research. It is someone with their wallet already open, deciding which of you to call.

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  • Lead capture · 5 min read
    COMMENT HOURS

    The after-hours playbook

    Your customers do not think about their broken boiler at 11am. They think about it at 8pm, when they are home and looking at it.

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  • Retention · 6 min read
    COMMENT DATABASE

    The reactivation playbook

    The cheapest customers you will ever get are the ones who already paid you once and have not heard from you since.

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  • Retention · 5 min read
    COMMENT REFER

    The referral scripts

    The gap between customers who would refer you and customers who actually do is enormous, and it is almost entirely a mechanics problem.

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  • Measurement · 5 min read
    COMMENT THREE

    The three-number dashboard

    A dashboard nobody reads is worse than no dashboard, because it creates the feeling of being measured without any of the benefit.

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  • Content · 5 min read
    COMMENT HOUR

    The one-hour content system

    You do not have a content problem. You have an hour, once a week, and no system for what to do with it.

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  • Content · 5 min read
    COMMENT COMPOUND

    The content compounding system

    Most service businesses post generic tips nobody remembers. One documented result, properly used, outperforms a hundred of them.

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